This Refund Policy outlines the terms and conditions under which socialnexa.org ("we," "us," or "our") provides refunds for services purchased through our website socialnexa.org. We are committed to customer satisfaction while maintaining fair and transparent business practices.
Company Information:
socialnexa.org primarily provides free educational content and nutrition guidance through our website. Currently, our services include:
As most of our content and services are currently provided free of charge, refund situations are limited. This policy applies to any paid services, products, or consultations that may be offered now or in the future.
Refunds may be requested under the following circumstances:
If you purchase a paid nutrition consultation or advisory service, you may be eligible for a refund if:
If we offer paid digital products, guides, or nutrition programs, you may request a refund within 14 days of purchase if:
For any paid subscription services, the following refund terms apply:
The following are NOT eligible for refunds:
In accordance with EU consumer protection laws, consumers in the European Economic Area have the right to withdraw from a purchase within 14 days without giving a reason, with the following exceptions:
For eligible purchases, EU consumers may cancel within 14 days of:
The 14-day withdrawal right does not apply to:
To exercise your EU withdrawal right, you must inform us of your decision by a clear statement. You may use the contact information provided in Section 10 of this policy.
To request a refund, please follow these steps:
Submit your refund request through one of the following methods:
Your refund request must include:
We will review your request within 5-7 business days and notify you of our decision via email or phone.
If approved, refunds will be processed within 14 business days using the original payment method unless otherwise agreed.
| Payment Method | Refund Timeline | Processing Details |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Refunded to original card used for purchase |
| PayPal | 3-5 business days | Refunded to PayPal account |
| Bank Transfer | 7-14 business days | Requires bank account details |
| Other Payment Methods | Varies | Will be communicated upon request |
Note: Refund timelines may vary depending on your financial institution's processing times. We are not responsible for delays caused by your bank or payment processor.
In certain circumstances, we may offer partial refunds, including:
Partial refund amounts will be calculated based on the services consumed and the time elapsed since purchase.
You may cancel subscriptions at any time through your account settings or by contacting us. Cancellations will take effect at the end of the current billing period. No refunds are provided for the current billing period unless within the initial refund window specified in Section 3.3.
If you cancel enrollment in a paid program or course:
If you believe you have been incorrectly charged, please contact us immediately before initiating a chargeback with your financial institution. We are committed to resolving billing disputes fairly and promptly.
Chargeback Policy:
If we make significant changes to purchased services before delivery, you will be notified and given the option to:
Price changes do not affect purchases already made. Current customers will maintain their pricing for the duration of their subscription period.
We are not liable for failure to deliver services or delays caused by circumstances beyond our reasonable control, including but not limited to:
In such cases, we will work with you to reschedule services or provide alternative solutions. Refunds will be considered on a case-by-case basis.
Please note the following limitations:
To be eligible for a refund, you must:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:
Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Purchases made before policy changes remain subject to the policy in effect at the time of purchase.
For refund requests, questions, or concerns about this Refund Policy, please contact us:
socialnexa.org
Registration Number: 70359964
Address: 2C Kertzmann Glade, South Yasmeen, WA 2927, Netherlands
Phone: +258567088810
Website: socialnexa.org
Contact Page: socialnexa.org/contact.html
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 4:00 PM CET
Sunday: Closed
We aim to respond to all refund requests within 5-7 business days.
If you are not satisfied with our refund decision, you may:
EU consumers may access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr
This Refund Policy is governed by the laws of the Netherlands. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in the Netherlands, except where EU consumer protection laws grant you additional rights to bring proceedings in your country of residence.
This Refund Policy, together with our Terms & Conditions and Privacy Policy, constitutes the entire agreement between you and socialnexa.org regarding refunds and supersedes any prior agreements or understandings.
By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
This Refund Policy is compliant with EU consumer protection directives, Dutch consumer law, and Google Ads requirements.