Privacy Policy

1. Introduction

Welcome to socialnexa.org ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website socialnexa.org and use our nutrition guidance services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter or blog updates
• Contact us via phone (+258567088810) or email
• Participate in surveys or provide feedback
• Create an account or register for our services

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Age and date of birth
• Health and nutrition-related information (when voluntarily provided)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits
• Click-through data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Track visitor behavior for advertising purposes (Facebook Pixel)

You can control cookie preferences through your browser settings and our cookie consent banner.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our nutrition guidance services
• Responding to your inquiries and customer service requests
• Sending newsletters, articles, and educational content about nutrition and health
• Analyzing website usage and improving our content and services
• Personalizing your experience on our website
• Conducting research and analysis to improve our offerings
• Detecting, preventing, and addressing technical issues and security concerns
• Complying with legal obligations and protecting our legal rights
• Sending promotional communications (with your consent)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests do not override your rights

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Website hosting and maintenance
• Email delivery services
• Analytics services (Google Analytics)
• Marketing and advertising platforms (Facebook)
• Customer relationship management

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights, privacy, safety, or property
• Investigation of potential violations of our terms and conditions
• Protection against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specific retention periods:

• Contact form submissions: 3 years
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: 26 months (Google Analytics default)
• Account information: Until account deletion is requested

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 For EEA Residents (GDPR Rights)

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

7.2 For California Residents (CCPA Rights)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

To exercise any of these rights, please contact us using the information provided in Section 13.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Our business is located in the Netherlands at:

2C Kertzmann Glade
South Yasmeen, WA 2927
Netherlands

If you are accessing our website from outside the Netherlands, please be aware that your information may be transferred to, stored, and processed in the Netherlands or other countries where our service providers operate. By using our services, you consent to such transfers.

For EEA residents, we ensure appropriate safeguards are in place for international data transfers in compliance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

14. Cookie Consent

By using our website, you consent to our use of cookies as described in this Privacy Policy. You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

15. Analytics and Advertising

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We also use Facebook Pixel for advertising purposes. This technology allows us to measure the effectiveness of our advertising and deliver relevant ads. You can control ad preferences through your Facebook account settings.

This Privacy Policy is compliant with GDPR, CCPA, and Google Ads requirements.